Shipping Policy

This page explains how we process and ship orders within the United States. Our goal is to make sure you clearly understand how your order is handled before purchase, including delivery timeframes and how to contact us if any issues arise.

If you still have questions after reading this policy, feel free to contact us via email. We will respond honestly and directly.

Shipping Coverage

We currently ship only within the United States:

At this stage, we do not ship to Alaska and Hawaii due to limited warehouse coverage and higher logistics costs. We will reassess this as our operations expand.

Order Processing Time

Once payment is confirmed, we forward your order to our warehouse for fulfillment.

• Processing time: 1–2 business days
• Business days: Monday–Friday (excluding U.S. federal holidays)
• Weekend orders: processed starting the next business day

Warehouse & Delivery Time

Our products are stored in third-party fulfillment centers within the United States, primarily located in Louisville, Kentucky.

• Standard shipping time after dispatch: 5–8 business days
• Total estimated delivery time: 6–10 business days
  • Order processing: 1–2 days
  • Shipping time: 5–8 days

Daily Order Cutoff Time

Orders placed before 5:00 PM Central Time (CST), Monday–Friday, will enter the same-day processing queue.

Orders placed after 5:00 PM will be processed on the next business day.

Example:
An order placed on Wednesday at 5:01 PM will be treated as a Thursday order and typically processed by Friday.

Shipping Fees

• Free shipping on all orders within the 48 contiguous U.S. states
• No minimum order requirement
• No additional shipping fees at checkout

Taxes

Most orders are not subject to additional taxes.

Due to our current business structure and scale, most U.S. orders are not automatically charged sales tax at checkout.

If your order shows any tax charges or you have questions regarding taxes, please contact us. We will review and resolve the issue individually.

Possible Shipping Delays

While most orders arrive within the estimated timeframe, delays may occur in the following situations:

• Peak holiday seasons
During high-volume periods such as Thanksgiving to New Year and major sales events (e.g., Prime Day), shipping may take 2–5 additional business days.

• Severe weather conditions
Extreme weather such as snowstorms or hurricanes may delay shipping or delivery.

• Carrier disruptions
Unexpected issues such as system outages or labor strikes may also impact delivery times.

If delays occur, we will do our best to keep you informed and help track your shipment.

Incorrect Shipping Address

Please carefully verify your shipping address before placing an order, especially:

• Street name and number
• Apartment or unit number
• ZIP code

If you notice an error, contact us immediately:

• If the order has not yet been sent to the warehouse, we can update the address
• If the order has already shipped or been returned, reshipping costs may apply and will be the customer’s responsibility

Order Tracking

Once your order has shipped, you will receive a confirmation email containing:

• Carrier name
• Tracking number
• Tracking link or instructions

You can track your package directly on the carrier’s website.

If tracking information has not updated for more than 2 business days, please contact us for assistance.

Customer Support

For any shipping-related issues—such as delays, missing packages, or damaged items—please contact us directly. All inquiries are handled by real support staff, not automated responses.

Company Name: VICTORIA DYNAMICS LLC
Address: 11515 Leemont Dr, Louisville, KY 40272, United States
Email: support@mariesoftware.com
Support Hours: Monday–Friday, 9:00 AM – 6:00 PM (CST)

We will do our best to resolve any issue, including reshipments, refunds, or carrier claims when appropriate.